Refund policy

Updated Sunday, 10th September 2023

We do hope that you have enjoyed shopping with Buster McGee and Online at Bustermcgee.com.au.  Our aim is to create customer delight and to go above and beyond in all of our interactions with our valued customers.  We understand that mistakes can occur sometimes and we will always do our very best to rectify any mistakes which we (Buster McGee) have made.

We also appreciate that no two brands are the same in terms of sizing and fit and so we encourage you to review any sizing charts provided or call the store before finalising any Online purchases, if you have any concerns or questions about an item.

If for any reason you change your mind within 30 days of the original purchase date, you can choose to return your item(s) for either an alternative item/size, or a store credit as outlined in our returns and exchanges policy below. 

Online Purchases made via Bustermcgee.com.au

  • Items purchased at full-price can be returned for an exchange or credit note. Please note we do not offer refunds, unless an item is deemed to be faulty (See Faulty items section). The following criteria must be met for an exchange/store credit to be issued:
  • All items must be in perfect condition (unworn, unwashed, unused, undamaged) with original pricing tags intact;
  • Any items that have been either worn, washed, damaged or altered from their original state (i.e. tags removed) will be returned to you and will not be processed for an exchange or credit note;
  • Items can be returned within 30 days of purchase date for an exchange or credit note;
  • Buster McGee will not credit any original shipping fees paid and you are responsible for any applicable return shipping fees;
  • The total amount credited to you will be less the original shipping charge at the time of purchase (if applicable).

Sale Items

  • Unless deemed to be faulty, Buster McGee does not provide refunds on Sale items.  

    We are happy to provide an exchange/store credit on Sale items within 30 days of the original purchase date, subject to the item being in perfect condition with the original swing tags intact.

 Faulty Items

  • We aim to provide our customers with products of the highest standard and quality. A thorough check of your purchased item is undertaken before it is dispatched from Buster McGee HQ.  Should you receive an item which you believe has a manufacturing fault, please contact us immediately by emailing a photo or two showing the defect/fault, which will speed up the returns process. Email: hello@bustermcgee.com.au or call the store on 03 5377 3618 for an RA number.
  • In accordance with the Australian Competition and Consumer Commission if the item we have sent has a minor fault then we have the right to repair the fault to the product and send it back to you. If we believe the fault cannot be repaired then we will send you a replacement product, which matches your original purchase. However, if we are unable to repair or replace your faulty item then we will reimburse you in full for your purchase

General Returns

Our returns policy period extends to 30 days from the date of purchase.

If 30 days have elapsed since your purchase was made, we are unable able to offer you an exchange or store credit, unless the goods purchased are deemed to be faulty.

To be eligible for a return, your item must be unused and in the same condition that you received it, e.g. It must be in the original packaging with price tags intact.

Several types of goods are exempt from being returned, such as health and personal care items like underwear, socks, caps/hats and grooming products/fragrances.

To process your return, we require a receipt or proof of purchase.

Refunds

Buster McGee will only provide a refund, when an item is deemed to be faulty and we are unable to provide a like-for-like replacement.

If you believe the item which you purchased from Buster McGee is faulty, then please contact us in the first instance.

Once your returned item is received and inspected, we will send you an email to notify you that we have received your returned item safely. We will also notify you of the approval/rejection of your refund request (for faulty items).

If approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.

Late or missing refunds
If your refund has not been received then, please check your bank account in the first instance.

You can also contact your credit card company, as it may take some time before your refund is officially posted to your credit card account. 

Next contact your bank. There is often a set period of processing time before a refund is posted.

If you have followed the above steps and you still have not received your refund, please contact us at hello@bustermcgee.com.au and we will follow this up on your behalf.

Exchanges for Damaged/Defective Items

We will only replace items if they are deemed to be defective or damaged. If you wish to exchange your purchase for the same item, send us an email at hello@bustermcgee.com.au and send your item to: Buster McGee, 10-12 Howe Street, Daylesford VIC 3460, Australia.

Shipping
To return your product, you should mail your product to: Buster McGee, 10-12 Howe Street, Daylesford VIC 3460, Australia

You will be responsible for paying for your own shipping costs and for returning your item to us safely. If you are exchanging an item, which has been approved, then please note, you will need to cover the cost of the replacement item being mailed back out to you.   (You may wish to include an additional pre-paid satchel with your returned item to cover this cost). Shipping costs are non-refundable, unless the returned item is deemed to be faulty.  If you receive a refund, the cost of return shipping will be deducted from your refund.

** Please note Buster McGee only ships within Australia and to New Zealand (As of March 2023, We are no longer able to send Fragrances/Parfum to New Zealand due to freight and Customs costs).

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance.